The Beat: The Puls Blog

Discover Puls news, tips and insights for all your at-home needs.

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Technician Spotlight: Meet Phone Repair Tech Alejandra D.

At Puls, we have service technicians with all different backgrounds, walks of life, specializations and experiences throughout most major cities nationwide.

Want to get to know our Puls technicians? Read real stories, insights and fun facts from our team of experts to find out what it's like to be part of the Puls team, how they got started, and more.

Puls Technician Alejandra Diaz

Name:

Alejandra Diaz 

Service City & State:

Miami, FL 
 

Specialization:

Phone repair

Hometown:

Maracaibo, Venezuela

Years of technician experience? 

7

How did you discover Puls? 

A friend recommended Puls to me.

What’s your favorite thing about working for Puls?  

Leaving a customer’s place with a smile on their face because their phone is working again. 

Craziest place you've done a repair?

At a sushi bar.

 

Craziest customer story?

I had to repair [a phone] on my car using the trunk as table because the customer didn’t have one inside of his small apartment. Suddenly, it started to rain a lot, so I ran inside the car and I gave my only umbrella to the customer, who was next to me, to protect him and the phone while I was moving everything inside the car.

I got all wet like I had jumped in a pool with all my clothes on! Although the good part is, I could [still] finish the repair successfully. 

What’s your favorite device to repair or install? 

All iPhones. 

What’s the most challenging device to repair? Why?

iPads, because you have to determine the exact amount of heat and right timing to be able to open the device.

Share a fun fact about yourself with us:

I am a loving cat mom! 

What show are you binge-watching these days? 

La Que Se Avecina (a comedy from Spain) and Mom. 

If you could only drive one car for the rest of your life, what would it be?

Nissan Leaf. 

Just for fun:

This or that - Alejandra

Puls
Puls
The Puls team is incredibly passionate about our service and our customers. So much so that we want to share our insights on TV mounting, garage door repair, appliance repair and more with the general public. Look to The Beat for advice and tips on a wide variety of in-home topics, and hopefully you'll learn a thing or two.

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